Delivery

Jetpilot currently only ships to Australia Customers from New Zealand click here to find your nearest dealer, Customers from the United States or Canada please visit www.jetpilot.com

Shipping Costs

  • Orders within Australia $10 AUD flat fee

Estimated Shipping and Delivery Times

Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
Orders will be processed during normal Queensland business hours between Monday and Friday.  Orders placed on weekends and public holidays will be processed on the next business day. 
Delivery within Australia to metropolitan areas will usually arrive within 48 hours of dispatch. For regional areas, delivery is between 2 to 5 days.

Please note that we aim to dispatch all orders within 48 hours of receipt of your order. Estimated delivery times are estimates only, and are not guaranteed.  We are not responsible for any delays.
We accept responsibility for product up to the point of delivery of the product to the address specified in your order. We will not take any responsibility for the product after the product has been delivered to the address specified in your order. Product will usually be delivered during normal business hours. We recommend you specify an address where you can receive the order in person and it can be signed for.

If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact our customer service department on +617 5665 8333 or contact@jetpilot.com.au

Returns & Exchanges

At Jetpilot we want to make sure you are 100% satisfied with your purchase & have made our return & exchange system very simple.
You have the right to a refund or exchange if you are unhappy with the size or fit of your item, your item is faulty or if it is different to that shown or described. Simply return it to us within 14 days from the date of purchase.

To return any goods to Jetpilot you must first contact our Customer Service team to obtain a Return Authorization number before sending any item back.
You can contact the customer service team between the hours of 8.00am – 5.00pm EST Monday to Friday on +617 5665 8333 .

Refunds and exchanges will be processed within 3 working days of receiving the parcel.

Return & Exchange Address:

Jetpilot, Po Box 3434, Helensvale, QLD, 4212
Refunds to credit cards may take up to 48 hours to show in your account.

Warranty

Jetpilot provides a 3 month warranty from the date of purchase for all our clothing and accessories styles.

This covers:

  • If the Product is faulty or if it is received by you damaged or where a manufacturing fault occurs within a reasonable period following purchase.
  • Damaged product as a result of normal wear and tear is not considered to be faulty.
  • Product must be returned with all of its original tags and packaging.
  • Product that is soiled or does not contain all packaging may not be accepted and may be sent back to you and/or a refund refused.
  • For all swimwear, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
  • Product returned to us by mail is sent at your own cost and risk.  We recommend you use registered or express mail for all refund and exchanges claims.
  • We will refund your postage costs of a return if we determine the product is faulty, different to that shown or described or not doing what it is supposed to do. In this situation, where we send you replacement product, we will do so at our cost.
  • We will not accept any COD deliveries. 
  • PLEASE NOTE: We Do Not refund on sale items or decals

 

 

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